A guide to doing user research for beneficial ownership systems
Conclusion
Conducting user research in the creation of BO systems is essential in order to:
- identify user needs: designing systems that meet real user requirements;
- enhance usability: creating intuitive and accessible interfaces;
- ensure compliance: meeting legal and regulatory standards efficiently;
- facilitate adoption: ensuring the system is valued and widely used;
- maximise impact: enabling wide and effective system use to create intended policy impact.
Far too often, governments build systems without speaking to anyone who will actually use them. The tools and services they then develop do not fulfil their intended purpose, which often leads to frustration and potential reputational damage.
BO reforms are complex. User research will ensure your BO register is effective, user friendly, compliant with necessary standards, and ultimately meets the policy aims that you have set out to achieve.